Refund Policy

NeuralDesk is committed to customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for our services.

1. Subscription Cancellations

You may cancel your NeuralDesk subscription at any time. Upon cancellation:

• Your access to the platform continues until the end of the current billing period
• No further charges will be made after the cancellation date
• Monthly subscriptions are not eligible for prorated refunds
• Annual subscriptions are eligible for prorated refunds within the first 30 days

2. 14-Day Money-Back Guarantee

New customers on any paid plan are eligible for a full refund within 14 days of their initial subscription if they are not satisfied with the service, provided:

• The refund request is submitted within 14 days of the initial payment
• The account has not violated our Terms of Service
• The request is submitted through official channels

3. Annual Plan Refunds

For annual plans, a prorated refund may be issued for unused months within the first 30 days of the subscription. After 30 days, annual plans are non-refundable except in cases of platform failure or service unavailability exceeding our SLA commitments.

4. Service Credits

In cases where NeuralDesk experiences downtime below our 99.9% uptime SLA, eligible customers will receive service credits rather than cash refunds, applied to future billing cycles.

5. Non-Refundable Items

The following are not eligible for refunds:

• One-time setup or onboarding fees
• Professional services or custom development
• Add-ons or usage-based charges
• Training or certification programs
• Subscriptions where terms have been violated

6. Enterprise Plans

Enterprise plan refund terms are governed by the individual contract between NeuralDesk and the customer. Please refer to your signed agreement for specific terms.

7. How to Request a Refund

To request a refund, contact our billing team at billing@neuraldesk.io with:

• Your account email address
• The subscription or order ID
• The reason for your refund request

We will review and process eligible refund requests within 5-10 business days. Approved refunds will be credited to the original payment method.

8. Disputes

If you believe a charge was made in error, please contact our billing team within 60 days of the charge. We will investigate and resolve legitimate disputes promptly.

9. Changes to This Policy

NeuralDesk reserves the right to modify this Refund Policy at any time. Material changes will be communicated via email or platform notification with at least 14 days notice.

10. Contact

For refund-related inquiries: billing@neuraldesk.io