Privacy Policy
Last updated: January 1, 2026
NeuralDesk.io (“NeuralDesk,” “we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
1. Information We Collect
We collect information you provide directly to us, such as when you:
- Create an account or register for our services
- Fill out a contact or demo request form
- Subscribe to our newsletter or marketing communications
- Contact our support team
- Participate in surveys or research
Personal Information
This may include your name, email address, company name, job title, phone number, and billing information.
Usage Data
We automatically collect certain information about your device and how you interact with our platform, including IP address, browser type, pages visited, time spent, and referring URLs.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related communications
- Send promotional and marketing communications (with your consent)
- Respond to comments and customer support requests
- Monitor and analyze usage and trends
- Detect and prevent fraudulent or illegal activity
- Comply with legal obligations
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: Trusted vendors who assist in operating our platform under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or regulatory authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize sharing
4. Data Security
We implement industry-standard security measures including encryption in transit and at rest, access controls, regular security audits, and SOC 2 Type II compliance. However, no method of transmission over the Internet is 100% secure.
5. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability rights
- Withdraw consent at any time
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies. For details, please review our Cookie Policy.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where required.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by email or through prominent notice on our platform.
11. Contact Us
For privacy-related questions or to exercise your rights, contact us at: privacy@neuraldesk.io